ABSOLVER SUPPORT
copyright © 2016 Red Rabbit Software
ABSOLVER Software
ABSOLVER Software Support
Having successfully implemented the system you will be pleased to know that
if you have any problems or questions there is help no more than a telephone
call away.
At the other end of the telephone are industry certified experts who
understand the Recruitment System and the complete environment in which it
runs. The HelpDesk staff will resolve the problem with you over the
telephone and if necessary by remote access to your system.
Support for your system is available from the HelpDesk between 8.00 a.m.
and 6.30 p.m. Monday to Friday.
We monitor our performance against our Response and Resolution targets and
this information is available to our customers. Currently we aim to respond
within 1 hour and resolve the issue within 1 working day. Our average missed
response rate is currently running at less than 0.5% and 99% of all incidents
are resolved within 1 working day.
